Chia Suan Chong
Pavilion Publishing and Media Ltd
Do your students work across cultures? This 176-page book provides a wealth of helpful information for anyone involved in international communication. The eight chapters cover communication and interpersonal skills, including relationship building, collaboration, conflict management and active listening. The book includes refreshingly personal anecdotes and is punctuated by reflective tasks and critical incidents. The ADAPT model can help us avoid misunderstanding by trying to interpret unexpected behaviour differently. The acronym stands for: Awareness, Don’t judge, Analyse, Persuade yourself and Try. The book is packed with similar models and useful diagrams; it successfully combines theory and practice in an accessible, handy guide.